Frequently asked questions.

Policy and Logistics

  • Nature Therapy Studio shall, at its discretion, reserve the final right to determine whether to provide a refund through credits or a replacement of a similar or equal value product. No plants or animals are subject to refunds or replacements.

    All customers should inspect their orders upon receipt and report any issues to the delivery personnel or office staff (for self-collection during office hours). We will not entertain any disputes that fall outside this time frame.

    Nature Therapy Studio shall, at its discretion, replace the products or part(s) due to manufacturing fault if the customer notifies Nature Therapy Studio of the matter within 7 days of delivery. Customer shall bear all delivery charges related to the product or part(s) return to the designated collection point.

    All goods sold are non-exchangeable and non-refundable.

  • There shall be no cancellation of or changes to customer’s order (upon submission of customer’s order and/or acceptance of customer’s order by Nature Therapy Studio) unless through prior permission sought from Nature Therapy Studio via email (naturetherapy.sg@gmail.com). Approved cancellation will incur the following charges, where only part of the payment would be refunded:

    • A cancellation charge of 20% of the order will be imposed for all cancellation made within 24 hours upon ordering.

    • A cancellation charge of 30% of the order will be imposed for all cancellation made after 48 hours upon ordering.

    Nature Therapy Studio reserves the right to amend or cancel the customer’s order under any circumstances (“Event”) and to exercise its right to amend or cancel the customer’s order. The affected customer shall be notified duly and any payment that the customer has paid shall be refunded within a reasonable timeframe. Such Event may include, but not limited to, any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us.

  • The minimum order for free delivery within Singapore (mainland only) is S$150. Order value below $150 is subject to a delivery charge which will be reflected upon checking out of the shopping cart.

    Delivery service is not available outside of Singapore mainland, e.g. Jurong Island, Pulau Ubin, Lazarus Island, etc.

Questions

  • 1. Male Betta Fish

    Betta Fish are popular due to low maintenance requirements and their bright jewel-tone colours. Bettas can live in any aquatic environment — from small fish bowls to large filtered aquariums.

    2. Guppies

    Guppies are popular due to their small size and wide variety of colours. Guppies are considered hardy fish and, since they are livebearers, it can be fun to watch the baby fish appear and grow in the tank.

    3. Molly fish

    Mollies are hardy and fun live-bearing fish. They are gentle and un-demanding, and because of this, they may be bullied by other fish in community tanks. So be sure to keep an eye out for them! These freshwater fish can be acclimated to a marine tank and used for tank cycling.

    Find these kinds of fish and more at NTS’ shop

  • In most cases, feeding your fish once or twice a day is enough and some pet owners even fast their fish one or two days a week to allow them to clear their digestive systems.

    However, larger, more sedentary fishes can go longer between meals than smaller, more active fishes.

    NTS carries feed that’s suitable for a wide variety of fish.

  • Live feed commonly use in aquarium includes tubifex worm, moina, daphnia, artemia, microworms, grindal worms, black soldier fly larvae and feeder fish/frogs. The choice of feed depends on the types, life stages and nutritional requirements of the species.

Troubleshooting

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